24 years ago, Wendy has commenced Royal Mail’s graduate scheme, since then she worked in a plethora of continuous improvement, operational and customer-facing roles. Wendy developed a passion for spotlighting customer focus within logistics operations and earned a strong reputation for delivering what she promise and treating people empathetically.

Consequently, she has built solid working relationships across Royal Mail’s various functions enabling me to deliver consistently effective solutions for customers, balanced with our operational needs. Wendy is very proud of her achievements, most recently this includes deployment of Sunday delivery for the UK’s largest retailers, a hugely significant step for Royal Mail.