Kathryn Darbandi

Managing Director, Caledonian Sleeper, Serco

Kathryn has spent her career to date in the Travel and Tourism Industry where she has worked for some great companies and built up valuable experience. She has worked for Tui, Thomas Cook and more latterly Travel Leaders (Barrhead Travel).

Her executive and board level experience has involved leading complex operations, leading multi-site teams and delivering transformation of customer experience and digital innovation. She has held responsibility for large retail and contact centre operations, financial services and customer experience both strategically and operationally.

She is passionate about the customer and strongly believe that providing first class service, delivering what they are expecting and service recovery when things go wrong enhances brand reputation, loyalty and retention. She is equally as passionate about the people in an organisation and has significant experience and thoroughly enjoys leading and developing high performing teams.

On the 4th January 2021 she was delighted to take up the position as Managing Director for Serco Caledonian Sleeper.